For a LT connection where distribution mains have been laid and power supply commenced you must apply 30 days in advance but where the connection needs extension of the distribution mains, you must apply 90 days in advance. For HT connection where the contract load is up to 5 MW, apply at least 90 days in advance. If contract load exceeds 5 MW, apply 2 years in advance. An EHT connection requires to apply 2 years and 3 years in advance in case of contract load up to 10 MW and exceeding 10 MW respectively.

Within three days of receipt of your application for LT supply the supplier will send three clear day's notice requesting you or your contractor to remain present during inspection of the premises and fixing of supply installations. The licensee shall respond to the application for HT within 60 days stating whether the connection is feasible or not and if feasible the voltage at which the supply can be given. For EHT connection, the Supplier forwards your application to the Transmission licensee within 3 days for processing. The feasibility report will be prepared by the supplier and forwarded to the applicant within 60 days.

Estimate of the cost of carrying out the work along with the security deposit will be supplied to you within a period of one week of finalisation of point of entry of the supply mains and installation of cutouts, circuits breakers and meters etc. You will also be supplied with the blank form of licensed contractor's Completion and Test Report within one week in case of LT connection and within 60 days in HT or EHT connection after notifying feasibility of supply.

Within 3 days of depositing estimated cost of installation, the Supplier will issue orders for taking up the work. If the cost of service line is less the supplier refunds the balance amount to the consumer by adjusting in his electricity bill. You have to pay the excess amount within 15 days of demand if the cost of service line is more.

In a standard format (Form-1) an agreement is executed between the supplier and you before commencement of power supply. For domestic and commercial consumers their application for power supply in the prescribed form (Form -2), if accepted, shall constitute the agreement. The duplicate copy of the application in Form-2 shall be handed over to you for your reference and record.

You have to deposit a security amount, which will be returned to you after adjustment of outstanding dues if any, on termination of agreement. You have to also submit completion report and test report of the licensed contractor.

After depositing security money and within three days of submitting Completion Report and Test Certificate, the engineer of the Supply Company will give three clear days notice of his inspection date & Time. You are to arrange your licensed contractor or his representative to be present during the inspection. The engineer shall complete inspection of your installation within a period of ten days from the date of receipt of the Test Report of your licensed contractor.

In case of connection in HT & EHT - you have to submit to the supplier. Manufacturers test certificate for all your HT/ EHT apparatus. Test certificate and approval of HT/ EHT installations of Electrical Inspector. The engineer shall notify you in writing of any defect noticed by him within seven days from the date of his inspection. If no intimation is received from him within seven days of inspection, the installation will be deemed to have been approved.

Within seven days of approval of your installation, the engineer shall commence supply of power to your installation under intimation to you.

If you have any grievance with regard to new connection -

Up to a maximum of 30 meters from the nearest distribution mains will be supplied free by the Supplier.

The proportionate cost of service line, poles, fittings etc. if any in excess over the free lead of 30 meters shall be borne by you.

For temporary supply, the entire service line cost is to be borne by you along with the disconnection and dismantling cost.

You have to apply to the Engineer for enhancement of load or contract demand. Your application shall be accompanied by -

(a) Processing fee
(b) Test report of licensed contractor.
(c) Approval of electrical Inspector if applicable.

If classification of consumer category changes by enhancement of contract demand, you have to execute fresh agreement subject to compliance of other conditions.

No power supply should be effected without a correct meter. Meters will be installed at the point of supply or at a suitable place as the engineer may decide. The Consumer shall be responsible for the safety of the meter or metering equipment on his premises from theft, damage or interference.

If the licensee installs the meter, the meter rent as fixed from time to time is to be charged in the energy Bill. If you want to install your meter, no meter rent is payable. However, for this purpose you are to submit the test certificate along with the meter to the licensee whose duty is to install the same.

It you so desire, you can also install a check meter after prior notice to the licensee at your cost by the side of licensee's meter. However, the reading of licensee's meter shall be taken as conclusive.

Monthly meter rent shall be charged from you if the licensee has supplied the meter.

The existing meter rent with effect from 01.02.2000 is as follows:

In case the consumer has supplied the meter, if the meters become defective in service or found to be missing, the consumer shall, on such defects or loss being noticed by him or notified to him by the engineer, remove the defects or, as the case may be, replace the meter within a period not exceeding thirty working days. The engineer within seven working days of noticing the defect or loss shall advise the consumer for necessary test, repair or replacement of the meter. Should the consumer desire to get the meter tested or rectified in the licensee’s testing laboratory, he may do so by depositing the fees fixed by the licensee and the licensee shall get it tested within a period of fifteen working days from the date of deposit. Failure to rectify or replace the meter within the above period shall result in disconnection after seven clear days notice to the consumer. For the period the meter is not re-fixed again after testing, the billing shall be taking into consideration the average 3 (Three) months energy bill after reinstallation of the meter.

Where the meter has been supplied by the licensee and the meter becomes defective in service, the engineer shall remove the meter and test the same in accordance with the Rules, Regulations and Provisions of the Act.

If after testing, the meter is found defective not due to tampering or deliberate damage, the defective meter shall be replaced by another tested meter without any charge to the consumer within thirty working days from the date of removal of meter from consumer’s premises.

If the meter is found to be missing, or after inspection or testing if the meter is found to have been tampered with or damaged, the engineer may call upon the consumer to deposit the cost of replacement within seven working days. The licensee shall install a tested meter within fifteen working days of deposit by the consumer.

If you dispute the accuracy of any meter which is not your own property, you may, upon giving notice and paying the prescribed fee, have the same tested by the engineer within a period of one month from the date of deposit of such fee.

Due notice to you shall be served by the supplier to be present during the test. The supplier/licensee shall have the option to carry out and conclude the test in your absence after expiry of the notice period. If the meter is found to be incorrect after testing, fees paid by you shall be returned by way of adjustment in your next electric bill.

If the correctness of the meter supplied by either party is in dispute, either the supplier/licensee or you should apply to the electrical inspector for settlement. If the electrical inspector finds the meter to be incorrect, he will estimate the amount of energy supplied to you during the period not exceeding 6 months. His decision is binding on both the parties.

If you are other than that of domestic, commercial, small industry, irrigation pumping or agricultural consumer with a defective meter or lost meter, your billing for the period of defect or loss shall be done on the basis of average meter reading for the consecutive three billing periods preceding the billing period in which the defect or loss was noticed;

However, if the meter becomes defective or is lost before expiry of three billing periods from the date of commencement of supply, the bill shall be prepared on the basis of average of readings of three consecutive billing periods after the meter is rectified or replaced.

If you are a commercial, small industry, irrigation pumping and agriculture consumer with or a defective meter or lost meter the billing for the period the meter remained defective or lost shall be done on the basis of load factor.

For a domestic consumer -

If a working meter is reported as defective within three months of such defect being detected either by you or by the supplier, billing for the period shall be done based on the average of reading for the preceding three consecutive billing periods.

If the defect or loss of meters is not reported within three months of the defect, billing shall be done on the basis of load factor notified in the prevailing tariff for such cases.